Munvo Delivers Enhanced Stability, Automation, and 99%+ Availability for a Global Hospitality Leader

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CUSTOMER SUCCESS STORY

Unleashing Unica’s Potential: Munvo Delivers Enhanced Stability, Automation, and 99%+ Availability for a Global Hospitality Leader

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Enhanced monitoring
capabilities, automation,
and maintenance
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Achieved over 99% up-time of the Unica platform
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Successfully resolved
and serviced more than
1500 Jira tickets
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Enhanced monitoring
capabilities, automation,
and maintenance
ico1 1
Achieved over 99% up-time of the Unica platform
ico3 1
Successfully resolved
and serviced more than
1500 Jira tickets
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Client

Our client is a leading global hospitality company known for its exceptional hotels and resorts. They offer a wide range of accommodations to suit various budgets and preferences. With a strong presence worldwide, our client provides convenient access to popular destinations and business hubs. Renowned for its outstanding customer service, the company offers excellent amenities such as fitness centers, spas, and pools for guests to relax and enjoy their stay.

Challenge

Our client came to us with a pressing challenge regarding their Unica environment. The environment was disorganized; no monitoring capabilities existed, and persistent errors and performance issues plagued end-user productivity.

This situation hindered their ability to effectively manage and optimize their Unica platform, affecting their overall operational efficiency and customer experience.

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Challenges

Our client came to us with a pressing challenge regarding their Unica environment. The environment was disorganized; no monitoring capabilities existed, and persistent errors and performance issues plagued end-user productivity.

This situation hindered their ability to effectively manage and optimize their Unica platform, affecting their overall operational efficiency and customer experience.

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Solution

To address our client’s challenges effectively, Munvo performed a deep analysis of their Unica platform and environment, identifying inefficiencies and areas for improvement. We leveraged our expertise in Unica to perform necessary upgrades, hotfixes, and integrations with other systems, ensuring seamless compatibility.

By implementing a Jira ticketing system, we established a transparent process to track and monitor platform issues, facilitating prompt resolution. Our comprehensive approach improved the platform’s performance, stability, and overall efficiency, empowering the client to drive impactful marketing campaigns and deliver exceptional customer experiences.

With ongoing support and collaboration, Munvo’s tailored solution positioned our client for long-term success, optimizing their Unica platform and helping them achieve their business objectives.

Benefits

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By partnering with Munvo, our client gained numerous benefits that positively impacted their operations. Our expertise enabled us to fully administer their environment, ensuring its health, security, and optimal performance. This relieved the client’s IT team from managing the Unica platform, allowing them to redirect their support and resources to other critical areas of their business. With Munvo’s comprehensive administration, the client could confidently rely on our proactive monitoring, maintenance, and security measures, resulting in a streamlined and efficient environment.

Results

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Our collaborative efforts successfully serviced over 1500 tickets, ensuring the smooth functioning of the client’s Unica environment and minimizing disruptions.

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We implemented more than 10 crucial hotfixes, addressing critical bugs and enhancing the stability and reliability of the Unica platform.

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By developing and implementing 5 custom monitoring scripts, we provided real-time visibility into the performance and health of the Unica environment, enabling proactive issue detection and preventive measures.

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Our comprehensive auditing efforts led to a remarkable 4TB data cleanup, optimizing system performance, improving data accuracy, and streamlining operations.

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Through these achievements, we demonstrated our commitment to exceptional service, empowering the client to maximize the potential of their Unica platform and allowing their IT resources to focus on other core areas of their business

Results

Our collaborative efforts successfully serviced over 1500 tickets, ensuring the smooth functioning of the client’s Unica environment and minimizing disruptions.

We implemented more than 10 crucial hotfixes, addressing critical bugs and enhancing the stability and reliability of the Unica platform.

By developing and implementing 5 custom monitoring scripts, we provided real-time visibility into the performance and health of the Unica environment, enabling proactive issue detection and preventive measures.

Our comprehensive auditing efforts led to a remarkable 4TB data cleanup, optimizing system performance, improving data accuracy, and streamlining operations.

Through these achievements, we demonstrated our commitment to exceptional service, empowering the client to maximize the potential of their Unica platform and allowing their IT resources to focus on other core areas of their business

Quote from Munvo

Munvo was initially brought in to bring stability and control to a chaotic environment. Since then, we have continued to be a trusted administrator, allowing the client to integrate, upgrade and utilize their Unica platform to its full potential.

Quote from the Client

You not only bring stability to our environment but also put in a tremendous amount of time and effort to create improvements that truly make our lives easier. We simply couldn't do it without you!

Maximize your MarTech Investment!

Book a meeting directly with one of our senior consultants to review your current environment and understand your goals. Not ready to talk yet? Simply provide us your contact information so we can address any questions you might have via email.

BOOK A DISCOVERY CALL

Maximize your MarTech Investment!

Book a meeting directly with one of our senior consultants to review your current environment and understand your goals. Not ready to talk yet? Simply provide us your contact information so we can address any questions you might have via email.

BOOK A DISCOVERY CALL

Sales Inquiries + 1 (514) 223 3648
General Inquiries + 1 (514) 392 9822
sales@munvo.com

© 2024 Munvo is a trademark of Munvo Solutions Inc.


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Plus Company Privacy Policy

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(Canada) EN

Updated as of September 11th. 2023

“PLUS COMPANY” AND “COMPANY” MEAN PLUS COMPANY CANADA INC. AND ITS AFFILIATES AND BUSINESS UNITS IN CANADA.

Plus Company respects the privacy of its customers.

This Policy concerns you. It describes how we collect, use, disclose and protect your personal information, including when you visit our website or any website we own, operate or control (collectively, the “Site”), when you contact us by phone or email or when you communicate with us via social media.

We may update this Policy (see “Changes to the Policy” below).

You should read this entire Policy before submitting information to us or using our Site. If you submit personal information to us, we assume that you authorize us to use and disclose it as described in this Policy.

What is personal information?

Personal information is information that identifies you directly or indirectly, on its own or with other information, such as your name, contact details or IP address.

We may make full use of all information that is de-identified, aggregated or otherwise not in personally identifiable form.

Information collection and use

We collect personal information …

  • From you
  • Using automated technology when you visit our Site or communicate with us through email
  • When third parties, such as service providers, collect such personal information on our behalf

When do we collect your personal information?

  • When you browse our site
  • When you contact us by phone or email
  • When you communicate with us via social media

What type of personal information do we collect?

  • Usage information – IP address, information on the device, domain name, browser used to visit our site, pages displayed, time spent on a page, link clicks
  • With your consent, we may have access to your geolocation and
    site-navigation patterns.
  • Information you provide to us, such as personally identifiable information or contact information, as well as your comments or questions.

Why do we need it?

  • To better understand how you use our Site.
  • To modify or improve our Site, services and business activities.
  • For marketing, research and legal purposes.
  • To comply with our policies, procedures and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes and enforcing our legal agreements and policies.

With whom do we share this personal information?

As part of our business operations, we may disclose personal information to the following categories of third parties:

  • Consultants, service providers and contractors we use to support our business and operations (e.g., hosting or operating our Site and services, data collection, reporting, Site metrics and analytics, data analysis, fraud detection services) who have agreed to keep the information confidential and use it only to provide the applicable services.
  • Government authorities, agencies, if required to do so by law, regulation or court order, or to respond to governmental and/or law enforcement requests.
  • An acquirer or successor in interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of Plus Company or its affiliates, including any negotiation thereof.

Where is your personal information stored?

We currently retain personal information in North America.

We may disclose personal information in locations other than your country, province or state of residence, where privacy laws may differ.

If your personal information is used outside your country, province or state of residence, it is subject to the laws of the place where it is located and may be disclosed to governments, courts, law enforcement agencies or regulatory bodies of that place, or disclosed in accordance with the laws of that place. However, our practices regarding your personal information will remain governed by this Policy and by applicable privacy laws.

Retention of personal information

We will retain your personal information (collected through online and offline methods) for as long as it is necessary for the purposes described in this Policy. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.

Intended audience of Site

Our Site, social media accounts and online activities are intended for persons aged 17 and over. Therefore, we do not request personal information from minors aged 16 years or younger, nor do we knowingly collect such information from minors aged 16 or younger. If you are not 17 or older, you should not visit or use our Site.

How do we protect your personal information?

We take reasonable, appropriate steps to protect personal data from loss, misuse and unauthorized access, disclosure, alteration or destruction, whether in transmission or storage. Remember, however, that no security system is infallible and that transmission over the Internet is not perfectly secure or error-free.

We use a secure server. Only authorized persons have the right to access this information, which they are required to keep strictly confidential.

Your rights with regard to your personal information

Right to access and correct

You may request access to and obtain a copy of the personal information we hold about you.

If any personal information about you is inaccurate, incomplete or ambiguous, or if the collection, disclosure or retention of such personal information is not permitted by law, you may require that it be rectified.

You can also ask us for information about the source of your personal information (if it was not obtained from you), as well as the names of persons who have access to your information and details about how long it is kept.

Right to withdraw your consent

You may request to withdraw your consent to our use or disclosure of your personal information.

In most cases, withdrawing your consent means that we will no longer be able to offer you certain services. Otherwise, we will inform you of the consequences of refusal in our request for consent.

To exercise your rights, please send a request in writing, along with proof of identity, to our Privacy Officer at the contact information provided under How to contact us.

Once your request has been received, we will respond in writing within 30 days.

Cookies and other automated technology

A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user. A “web beacon” is a small object or image that is embedded into a web page, application or email and is used to track activity. Web beacons are also sometimes referred to as pixels and tags. We and/or third parties, including our service providers on our behalf, may use cookies, web beacons and other similar technology to collect information for the purposes described in this Policy, including analytics and monitoring performance and improvement of our Site (traffic, errors, page load time, popular pages, etc.). Before using these technologies to geolocate you or evaluate certain characteristics about you, such as your personal preferences, interests or online behaviour, we will ask for your permission by informing you how to enable such features. We use Google Analytics to understand how our Site, services and products perform and how you use them. To learn more about how Google processes your data, visit https://policies.google.com/privacy. To change your settings relating to cookies and other automated technology, visit our Cookie Manager.
For information and questions about the use of your personal information or this Policy, you may contact our Privacy Officer at privacy@pluscompany.com.
This Policy may be revised from time to time for any reason. In such a case, we will notify you of such changes by indicating the date of the last update. Review the Policy before submitting personal information or using our Site, services or social media pages.
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