SMS Gateway > SMS Gateway for SAS Customer Intelligence
SMS Gateway for SAS Customer Intelligence 360
Integrate SMS Gateway with SAS Customer Intelligence 360 for personalized,
real-time conversations with your customers.
Intuitive Real-Time Dialogue with
SMS Gateway for SAS Customer Intelligence 360
Munvo’s SMS Gateway© facilitates dialogue between businesses and their customers through real-time, mobile messaging. With its capacity to form tree-like conversation paths and push lists of SMS numbers to a given short or long code, SMS Gateway expands and enhances the mobile marketing channel for more direct and personalized communications.
SMS Gateway Benefits
- Integrates directly with SAS Customer Intelligence 360 (Discover, Engage) or SAS Marketing Automation / Campaign Manager to provide a channel straight to your mobile messaging provider (MMP)
- Removes SMTP protocol latency (which can range from 30 to 300 seconds for the delivery and response of inbound messages)
- Increases configuration flexibility for inbound message handling
- Simplifies the integration process with various SMS service providers
- Archives and classifies bounces vs. delivered messages
Intuitive Real-Time Dialogue with
SMS Gateway for SAS Customer Intelligence
Munvo’s SMS Gateway© facilitates dialogue between businesses and their customers through real-time, mobile messaging. With its capacity to form tree-like conversation paths and push lists of SMS numbers to a given short or long code, SMS Gateway expands and enhances the mobile marketing channel for more direct and personalized communications.
SMS Gateway Benefits
- Integrates directly with SAS Customer Intelligence 360 (Discover, Engage) or SAS Marketing Automation / Campaign Manager to provide a channel straight to your mobile messaging provider (MMP)
- Removes SMTP protocol latency (which can range from 30 to 300 seconds for the delivery and response of inbound messages)
- Increases configuration flexibility for inbound message handling
- Simplifies the integration process with various SMS service providers
- Archives and classifies bounces vs. delivered messages
Commonly used MMPs include, but are not limited to: Twilio©, AWS Pinpoint©, and Sinch©.
SMS Gateway Core Features
Interactive Conversation Trees: Enable 2-way Conversations with your Customers
Our user-friendly, drag-and-drop interface is convenient for clients seeking to build conversations around their customers’ correspondence with the SMS Gateway. The nodes that customers navigate within their respective conversation trees allow you to intuitively target audiences with relevant messages, store their transactions (inbound, outbound, batches), and even reassign customers to different nodes at any point within their conversation. You can trigger SMS Gateway events directly through the SAS Customer Intelligence 360 user interface.
Multimedia Messaging Services (MMS): Convey Messages with Compelling Visuals
With Munvo’s SMS Gateway, users are able to incorporate and send out multimedia within their mobile marketing messages via a simple API call. Once sent out, easily delete images from your MMP to ensure the protection of sensitive information and customer privacy.
Messaging Templates: Personalize and Standardize Transactional Communications
SAS Excellence in Innovation Award 2021
The SMS Gateway integration won the 2021 Excellence in Innovation award from SAS for bringing SMS dialogue capabilities to SAS CI solutions
Effective Engagement with SMS Marketing Webinar
Through a collaborative presentation with Munvo and Twilio, learn how you can capitalize on the power of SMS marketing across all industries.
Connect or Engage? The Choice is Yours
- Connector integration between SAS Customer Intelligence and mobile marketing provider (MMP).
- Some MMPs include Twilio©, AWS Pinpoint©, and Sinch©(formerly CLX).
- HTTP (HyperText Transfer Protocol)
- Real-time messaging
- Enhanced batch messaging capabilities
Includes all features in the Connect package plus
- Interactive Conversation Trees
- Multimedia Messaging Services (MMS)
- Messaging Templates
- Process complex inbound messages directly through a conversation tree
- Webhooks; event-based callbacks used for enhanced personalization
- User-friendly, API-based interface
- Customer engagement history using phone numbers, short codes, and long codes
- Permission / User administration
Ready to Get Started?
Learn how our customers are using Munvo’s SMS Gateway to power their real-time experiences.
Please fill out this form to download a white paper with use cases and more information. We’ll be in touch with you to arrange a call to understand your unique needs.
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SAS Customer Intelligence Consulting
Munvo empowers your business to leverage SAS Customer Intelligence (CI) 360 and 6.X for the delivery of personalized communications across your customer journey.
With Munvo’s 15 years of experience, our SAS-certified specialists have in-depth campaign management knowledge and experience with SAS Customer Intelligence implementation, campaign design and execution, marketing transformation roadmaps, and more.
In addition to earning the SAS Customer Intelligence Specialization badge, Munvo is also a SAS Gold Partner.
