Today, customers have an endless supply of products and brands to choose from. This is why the customer experience is more important than ever. According to PWC, 32% of all customers would walk away from a brand they love after one bad experience, and nearly 50% would after several. Brands must focus on retaining their customers by providing a value driven customer experience.

Munvo’s webinar, hosted by Paul Jiang & Elizabeth Wu, unpacks how Salesforce Journey Builder can improve your customer lifetime cycle by focusing on:

• Learning the importance of customer journeys and how they can help you achieve an omnichannel experience
• How Journey Builder can better manage the customer experience through customer centric strategies and contact management
• Reducing operational costs by increasing automation and implementing best practices across systems

Munvo’s specialists have helped 120+ enterprise customers build engaging end-to-end experiences that keep their customers coming back. This live event will not only outline how customer journeys will lead to satisfied customers, it will include use cases and a demonstration.