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telecom tower illustration

Elevate Your Telecom Marketing & Personalization with Munvo

Since our inception in 2005, Munvo has had the privilege of working with various Telco organizations across North America. These partnerships have provided us with invaluable insights into the unique needs of your industry. Drawing upon this experience, we offer a comprehensive range of services that are flexible and adaptable, catering to the specific needs of the Telco industry.

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SAS & Intel logos
SAS Gold Partner
SAS 2021 excellence award for munvo
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MarTech Success Story: Spearheading Innovation: How a Leading Telecom Provider Mastered Real-Time Marketing

Spearheading Innovation: How a Leading Telecom Provider Mastered Real-Time Marketing

Learn How Munvo developed a comprehensive solution that helped Telco client to streamline campaign creation, enhance targeting capabilities, and maintain consistent quality throughout the process.

Why Munvo?

Munvo is a trusted partner of SAS, specializing in Marketing and Customer Intelligence Solutions. We have earned the SAS Customer Intelligence specialization badge, which requires our consultants to undergo extensive training and certification in SAS Customer Intelligence 360, Intelligent Decisioning, and the Viya and SAS 9 platforms.

We are also proud winners of the 2021 Excellence in Innovation award for our SMS Gateway solution. This recognition distinguishes Munvo as a global leader among SAS partners, highlighting our dedication to delivering innovative solutions.

SAS Award Badge

In the fast-moving Telecom industry, it’s important to keep your MarTech stack updated and optimized to stay ahead. North American Telco companies face unique challenges in marketing technology and customer marketing. Here are some of them:

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Fragmented Customer Data:

Telco companies often have extensive customer databases with fragmented data spread across multiple systems and platforms. Our marketing technology agency specializes in integrating and consolidating this data, providing you with a comprehensive view of your customers that empowers your marketing efforts.

Privacy and Data Regulations:

With the increasing emphasis on data privacy and regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), telco companies need to navigate complex legal frameworks. With careful planning and execution, we ensure your marketing campaigns stay on the right side of the law.

laptop, book & phone securely chained together
laptop, book & phone securely chained together

Privacy and Data Regulations:

With the increasing emphasis on data privacy and regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), telco companies need to navigate complex legal frameworks. With careful planning and execution, we ensure your marketing campaigns stay on the right side of the law.

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Targeting and Personalization:

Telco companies cater to a diverse customer base with varying needs and preferences. Our experts excel at identifying the right customer segments and crafting personalized campaigns that resonate. By leveraging the appropriate channels, we help you deliver marketing messages that truly connect with your audience.

Customer Churn:

Customer retention is a significant challenge for telco companies. Our proven customer marketing campaigns are designed to reduce churn and enhance customer satisfaction. By implementing effective strategies, we help you build long-term loyalty and achieve sustained success.

Decreasing Time to Market for Multi-Channel Campaigns image of hands holding a phone over a keyboard
Decreasing Time to Market for Multi-Channel Campaigns image of hands holding a phone over a keyboard

Customer Churn:

Customer retention is a significant challenge for telco companies. Our proven customer marketing campaigns are designed to reduce churn and enhance customer satisfaction. By implementing effective strategies, we help you build long-term loyalty and achieve sustained success.

Build Customer Journeys from Online and Offline Data Sources people work on devices

Marketing Technology Integration:

Telco companies often rely on multiple marketing technologies and tools for their campaigns. Integrating these technologies seamlessly and ensuring they work together harmoniously can be a complex task. We specialize in selecting the optimal technology stack, ensuring flawless implementation, and enabling smooth data flow across systems.

Multi-Channel Engagement:

Telco companies need to engage customers across multiple channels, including traditional channels (like call centers and physical stores) as well as digital channels (websites, mobile apps, social media, etc.). We ensure your brand message remains cohesive and impactful, no matter the channel.

Upgrading to Unica V12 unlocks EMM tracking capability and new features - people surrounded by computers
Upgrading to Unica V12 unlocks EMM tracking capability and new features - people surrounded by computers

Multi-Channel Engagement:

Telco companies need to engage customers across multiple channels, including traditional channels (like call centers and physical stores) as well as digital channels (websites, mobile apps, social media, etc.). We ensure your brand message remains cohesive and impactful, no matter the channel.

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Pricing and Promotions:

Telco companies often offer complex pricing structures and promotional offers. Designing and communicating these pricing plans effectively to customers can be challenging. With well-defined promotional campaigns, we help you attract and retain customers, driving growth and profitability.

Addressing these challenges requires you to adopt a customer-centric approach, leverage advanced marketing technologies, prioritize data privacy and compliance, and focus on delivering personalized experiences across various touchpoints.

Our Services

With our extensive expertise in marketing technology and data-driven strategies, we provide various services designed to help our Casino clients reach their goals, such as:

  • Enhancing customer engagement
  • Optimizing marketing campaigns
  • Driving revenue growth

We bring years of experience across Casino & Hospitality projects to your unique situation and help you maximize your MarTech investment.

Munvo Implementation
Implementation
Effectively implement technologies to fortify marketing operations.
Munvo provides structured services to keep your marketing platform up to date and securely leverage the latest features.

Read more >>

Munvo’s cloud computing services allow for on-demand availability of computer system resources with highly scalable parameters.

Read more >>

By elevating your marketing environment, Munvo facilitates the creation and delivery of interactive customer experiences.

Read more >>

By integrating various technologies, you can harness further personalization capabilities to create innovative communications, execute more consistent reporting, and effectively review data across all channels.

Read more >>

Through the standardization and refinement of marketing operations, you can save more time and cut company costs.

Read more >>
Munvo Marketing Transformation
Marketing Transformation
Reinvent your approach to marketing with a clearly defined vision.
Harness insight-driven solutions for a more customer-centric approach.

Read more >>
Rely on Munvo’s experience to plan and budget for your MarTech investment.


Read more >>

Leverage Munvo’s experience to drive organizational change with a systematic, proven framework.


Read more >>

Data plays a crucial part in implementing customer strategy. Munvo will help you understand and use  available information.

Read more >>
Munvo Data & Analysis
Data and Analytics
Secure and validate your data for optimal
reliability.
At Munvo, we embrace the power of data and analytics to drive informed decisions and propel business growth.

Read more >>
Munvo streamlines implementation, offers staff augmentation, and customizes attribution models.

Read more >>
Understand your data siloes and transition to agile, flexible, and scalable databases to improve customer engagement.

Read more >>
Our BI expertise extends beyond data analysis, encompassing a profound comprehension of your business goals.

Read more >>
Munvo’s unique approach revolves around data, maximizing marketing efforts and boosting conversions.

Read more >>
Munvo delivers end-to-end enterprise marketing Machine Learning solutions, including AI strategy, data science, and infrastructure engineering.

Read more >>
Munvo Run Services
Marketing Operations
Drive marketing success with a mature operational model.
Customize a short-term project-based expertise by engaging with our MO capabilities enablement experts.

Read more >>
Whether you need application or administrative support, Munvo’s team is there every step of the way. New! 24/7 administrative and technical support.

Read more >>
From campaign development and delivery to legacy campaign migration, Munvo is there to fortify and accelerate your marketing processes.

Read more >>
Carefully keep up with shifting privacy laws and ensure compliance to local, regional, and industry-standard regulations. Read more >>
Learn and employ best practices with comprehensive training from Munvo’s consultants.

Read more >>
Munvo Implementation
Implementation
Effectively implement technologies to fortify marketing operations.
Munvo provides structured services to keep your marketing platform up to date and securely leverage the latest features.

Read more >>

Munvo’s cloud computing services allow for on-demand availability of computer system resources with highly scalable parameters.

Read more >>

By elevating your marketing environment, Munvo facilitates the creation and delivery of interactive customer experiences.

Read more >>

By integrating various technologies, you can harness further personalization capabilities to create innovative communications, execute more consistent reporting, and effectively review data across all channels.

Read more >>

Through the standardization and refinement of marketing operations, you can save more time and cut company costs.

Read more >>
Munvo Marketing Transformation
Marketing Transformation
Reinvent your approach to marketing with a clearly defined vision.
Harness insight-driven solutions for a more customer-centric approach.

Read more >>
Rely on Munvo’s experience to plan and budget for your MarTech investment.


Read more >>

Leverage Munvo’s experience to drive organizational change with a systematic, proven framework.


Read more >>

Data plays a crucial part in implementing customer strategy. Munvo will help you understand and use  available information.

Read more >>
Munvo Data & Analysis
Data and Analytics
Secure and validate your data for optimal
reliability.
Munvo adopts a flexible, data-driven approach, tailored to meet the needs of your next initiative.

Read more >>
Munvo delivers end-to-end enterprise marketing Machine Learning solutions, including AI strategy, data science, and infrastructure engineering.

Read more >>
Learn to leverage your data through advanced reporting to drive more effective marketing initiatives.

Read more >>
Understand your data siloes and transition to agile, flexible, and scalable databases to improve customer engagement.

Read more >>
Munvo Run Services
Marketing Operations
Drive marketing success with a mature operational model.
Customize a short-term project-based expertise by engaging with our MO capabilities enablement experts.

Read more >>
Whether you need application or administrative support, Munvo’s team is there every step of the way. New! 24/7 administrative and technical support.

Read more >>
From campaign development and delivery to legacy campaign migration, Munvo is there to fortify and accelerate your marketing processes.

Read more >>
Carefully keep up with shifting privacy laws and ensure compliance to local, regional, and industry-standard regulations. Read more >>
Learn and employ best practices with comprehensive training from Munvo’s consultants.

Read more >>

Maximize your MarTech Investment!

Munvo has supported our clients through marketing digital transformations for nearly 20 years. We specialize in marketing technology and collaborate with best-in-breed solution providers. Schedule a meeting with one of our senior consultants to assess your existing setup and discuss your objectives in detail. Together, we’ll pave the way for your marketing success.

BOOK A DISCOVERY CALL

© 2024 Munvo is a trademark of Munvo Solutions Inc.

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