Companies can lose up to 30% in revenue annually from incorrect or siloed data.
By attending this webinar, you will learn about process, data, and technology gaps that can slow down your process of achieving customer centricity. We will evaluate your readiness towards customer-centric approaches and help you address any challenges that may arise.
Maturity is a key concept in business and it’s important to understand where you are and where you want to be. Presenting our Maturity model, we can help you identify your current position in the business world and see any areas that need improvement. After discussing your goals and objectives, we can help you develop a plan to move closer to your ultimate destination.
Learn how to use technology in the right way to help your business become more customer centric. By using chatbots, for example, you can provide customers with tailored information and support in a more efficient and automated way. By being customer-centric, your business can break down traditional siloes and create more cohesive cross-functional teams that can better serve the needs of your customers.
Serge Bohdjalian
Serge has over 10 years of experience working as a writer, marketer, and technologist. He now manages a professional services team with deep and diverse expertise in marketing solutions and digital analytics. Serge has extensive knowledge of SFMC and worked on various projects for our clients to help them achieve desired results from using the software.
Matthew Bell
Matthew’s wide-ranging industry experience comprises of outbound and inbound marketing, across diverse vendor marketing ecosystems. At Munvo, Matthew’s blend of business acumen and technological best practices have led him to fortify engagements that enable the marketer within their technology stack, while building reusable systems scaled to specific times or needs.
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