Unica Campaign and Interact Implementation

Unica Campaign and Interact

Implementation, Upgrades, and Migrations

Your Trusted Unica Campaign and Interact Specialists

Since 2005, Munvo has performed over 30 upgrades, migration, and implementation projects with the Unica© Marketing Solutions suite. Our team takes a flexible approach to assess each client’s current practice and develop a strategy and resourcing plan tailored to their specific environment.

Best Practices

Munvo harnesses the following tools and best practices to help define your implementation strategy:
  • Assistance with go-live planning and post-launch support for all technology upgrades, migrations, or implementations
  • Organization of Munvo Customized Scripts (e.g. migration scripts when upgrading more than two major releases or when a major operating system or system database change is required)
  • Planning around project scope and strategy documents
  • Delivery of Munvo user acceptance testing (UAT) and issue-tracking templates
  • Update Run Book for power users and system administrators to adapt to new features
  • Audit and analysis of custom integration solutions to ensure upgrade survivability
  • Delivery of detailed upgrade Build Book to allow for proper execution by production control resources and back-tracing for troubleshooting
  • Assessment and support of project management artifacts including daily status reports, project plans, and risk registries, as well as detailed tasks, roles, and distinct team member responsibilities
  • Off-site scoping and pre-implementation activities to reduce costs
  • Coaching on new features for IT and business audiences
  • Syndication of historical campaign history from legacy systems or versions (e.g. contact and response history)
  • Development of Pre-Implementation checklist documents
  • Triage support of troubleshooting during system integration and user acceptance testing

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© 2021 Munvo est une marque de commerce de Munvo Solutions inc. / © 2021 Munvo is a trademark of Munvo Solutions Inc.


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