Your Trusted Unica Campaign and Interact Specialists
Since 2005, Munvo has performed over 30 upgrades, migration, and implementation projects with the Unica© Marketing Solutions suite. Our team takes a flexible approach to assess each client’s current practice and develop a strategy and resourcing plan tailored to their specific environment.
- Assistance with go-live planning and post-launch support for all technology upgrades, migrations, or implementations
- Organization of Munvo Customized Scripts (e.g. migration scripts when upgrading more than two major releases or when a major operating system or system database change is required)
- Planning around project scope and strategy documents
- Delivery of Munvo user acceptance testing (UAT) and issue-tracking templates
- Update Run Book for power users and system administrators to adapt to new features
- Audit and analysis of custom integration solutions to ensure upgrade survivability
- Delivery of detailed upgrade Build Book to allow for proper execution by production control resources and back-tracing for troubleshooting
- Assessment and support of project management artifacts including daily status reports, project plans, and risk registries, as well as detailed tasks, roles, and distinct team member responsibilities
- Off-site scoping and pre-implementation activities to reduce costs
- Coaching on new features for IT and business audiences
- Syndication of historical campaign history from legacy systems or versions (e.g. contact and response history)
- Development of Pre-Implementation checklist documents
- Triage support of troubleshooting during system integration and user acceptance testing
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