Unica Upgrade and Migration

Trusted Unica Upgrade and Migration Specialists

Since 2005, Munvo has performed over 30 upgrades and migration projects with the Unica© Marketing Solutions suite. Our team takes a flexible approach and assesses each client’s current practice to develop an upgrade strategy and resourcing plan tailored to their specific environment.

Tools and Best Practices 

Munvo uses the following tools and best practices to help define your upgrade strategy:

Assistance with go-live planning and post-launch production support

Organization of Munvo Customized Migration Scripts (e.g. when upgrading more than two major releases or when a major operating system or system database change is required)

Creation of Upgrade Scope and Strategy documents

Delivery of Munvo User Acceptance Testing and Upgrade Issue Tracking templates

Update Run Book for power users and system administrators to adapt to new features

Audit and analysis of custom integration solutions to ensure their upgrade survivability

Delivery of detailed upgrade Build Book to allow for proper execution by production control resources and back-tracing for troubleshooting

Assessment and support of project management artifacts including daily status reports, project plans, and risk registries, as well as detailed tasks, roles, and distinct team member responsibilities

Off-site migration scoping and pre-migration activities to reduce costs

Coaching on new features for IT and business audiences

Syndication or migration of historical campaign history from legacy systems or versions (e.g. contact and response history)

Development of Pre-Migration Checklist document

Triage support of troubleshooting during system integration and user-acceptance testing

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