How to Retain Customers with Salesforce Journey Builder

Today, customers have an endless supply of products and brands to choose from. This is why the customer experience is more important than ever. According to PWC, 32% of all customers would walk away from a brand they love after one bad experience, and nearly 50% would after several. Brands must focus on retaining their customers by providing a value driven customer experience. Munvo’s webinar, hosted by Paul Jiang & Elizabeth Wu, unpacks how Salesforce Journey Builder can improve your customer lifetime cycle by focusing on:

• Learning the importance of customer journeys and how they can help you achieve an omnichannel experience
• How Journey Builder can better manage the customer experience through customer centric strategies and contact management
• Reducing operational costs by increasing automation and implementing best practices across systems

Munvo’s specialists have helped 120+ enterprise customers build engaging end-to-end experiences that keep their customers coming back. This live event will not only outline how customer journeys will lead to satisfied customers, it will include use cases and a demonstration.