Deliver personalized real-time offers and vehicle maintenance alerts through Event Gateway. Increase customer engagement by responding to browsing behavior and sending timely service notifications.
MAIN GOALS:
The global average conversion rate for automotive websites can be increased by 10-20% when customers are presented with personalized offers based on their browsing behavior.
First-time visitors who receive personalized offers have an estimated additional increase in conversion rate by 2-3%.
Revenue uplift: For every million dollars, businesses can see an additional $20,000 to $23,000 increase when real-time offers are displayed on the website.
MARKETING GOAL
Increase the website's conversion rate and engagement for automotive brands by delivering personalized real-time offers.
INDUSTRY
Automotive industry
TARGETED PERSONA
Website visitors (both first-time and returning customers)
PRODUCTS REQUIRED
Adobe Real-Time CDP, Munvo Event Gateway
Use Case Steps:
Customer visits your website
A potential car buyer visits your automotive website, looking for specific car models or services.
Website shows personalized offers in real-time
Based on the customer’s browsing behavior, the website generates a personalized offer in real-time, such as a financing deal or a test drive invitation.
Customer makes a purchase
The customer is encouraged to make a purchase or schedule a test drive due to the timely and relevant offer.
Summary
This playbook helps automotive companies re-engage potential buyers by showing personalized offers in real time based on browsing behavior. It encourages conversions through timely and personalized communication, both online and offline.