Adobe Experience Manager and Unica Campaign: Customer Focus Epitomized

Integrating AEM with Unica Campaign for Personalized Omnichannel Marketing

Having worked in conjunction with Unica since 2005, our consultants at Munvo have specialized in a variety of projects involving Unica Campaign. What began as software implementation, upgrade services, and management, eventually led to the development of several complex and sophisticated initiatives – many of which have been predicated on the integration of Unica Campaign and Adobe Experience Manager (AEM).

In our clients’ pursuit of creating more innovative omnichannel content, it is no surprise that we’ve turned to, and so capitalized on, the integration of Unica and AEM. Over 90% of online shoppers agree that visually engaging experiences are the most influential factors driving purchase decisions. In response to this demand, the combination of Unica Campaign and Adobe Experience Manager ensures that brands and businesses stay connected to their customers through deeply dynamic interactions.

This AEM integration has consistently served to deliver digital experiences that can be tailored for consumers across all industries – from retail and banking to telco and travel. Ultimately, its capacity for personalization, adaptability, and detailed analysis has prompted Munvo’s deployment of contextualized campaigns that are immersive, relevant, and always compelling.

So how can your business harness Adobe AEM and Unica Campaign for content-driven marketing?

While Munvo’s experience with Unica extends to all modules of the marketing solutions suite, its integration with AEM is highly effective for streamlining marketing processes. Of course, Unica can be combined with a number of content managers, but its integration with AEM is particularly fitting. Not only does AEM work well with Campaign, its compatibility extends to both Interact and Plan. It is this convenience and flexibility that allows users to quickly adapt their content based on various consumer needs and contexts.

More specifically, Unica can consistently target the ideal audience across all channels. AEM, meanwhile, provides creative and visual content for more compelling interactions designed around customer profile attributes. Marketers will then be able to do randomized A/B testing to compare the audience’s receptivity to distinct marketing materials (i.e. contrasting supporting visuals). Through diverse personalization features, you can put together thorough and timely digital assets that will actually resonate with the right audiences.

The integration between Unica Campaign and AEM also prompts you to connect with consumers in real time, based on their exact place within the current customer journey. This can provide insight on potential buyers so that your team is able to strategize and further direct the conversation.

Seeing as performance is measured while the engagement occurs, you’ll be notified when any sort of immediate action is required. This heightened system of surveillance and error prevention gives your creative and marketing departments the control and agility to actively manage customer experiences, without having to rely on IT intervention to make specific changes. In other words, it allows them to resolve and respond to end-user issues, inquiries, and requests directly, instead of seeking out external sources of support.

It’s time to rethink the way that content reaches and engages its recipients. For a reliable marketing ecosystem that is well-maintained and up to date, you’ll want to deploy interactive digital campaigns efficiently and at scale. Almost 15 years and 200 projects later, our consultants at Munvo can now fully attest to the power and performance of Unica Campaign when paired with AEM.

About Munvo

Munvo is a leading consulting firm helping clients improve their marketing capabilities through a combination of technology implementations, management consulting and marketing run services. In addition, Munvo Lab develops products and connectors for Adobe, SAS, and Unica Marketing Solutions.