Improve customer satisfaction with real-time service notifications and seamless offer redemption. Event Gateway enables telecommunications companies to send personalized messages and validate offers instantly.
Improve customer satisfaction by sending real-time service notifications, such as appointment reminders or overdue payment alerts.
Enhance revenue through offer redemption: Real-time offer validation and redemption can increase sales by up to 10% for first-time customers or referrals.
Operational efficiency: Automating service notifications and real-time offer redemptions reduces manual effort and improves customer engagement.
Event Gateway triggers real-time messages for service-related notifications such as overdue payments, service appointment reminders, or upcoming promotions.
If a customer is eligible for a first-time discount or referral program, the Event Gateway validates the offer in real-time and sends the discount or offer code to the customer’s mobile device.
Customers receive a real-time offer via SMS or email, which can be redeemed in-store, ensuring a smooth and timely experience.
This playbook enhances customer engagement for Telco companies by automating real-time service notifications and offer redemptions, improving customer satisfaction and driving revenue.
Duration: 1 to 2 weeks
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