Drive bookings and collect valuable feedback with SMS notifications. Offer last-minute travel deals and engage customers post-trip with quick surveys to improve service and retention.
Drive sales by offering last-minute travel deals via SMS.
Improve customer retention: Collect feedback through post-flight surveys to enhance service quality.
MARKETING GOAL
Increase bookings and customer satisfaction by offering last-minute travel deals and post-flight surveys via SMS.
INDUSTRY
Travel & Leisure Industry
PRODUCTS REQUIRED
SMS Gateway
Use Case Steps:
Last-Minute Fares
Send last-minute travel deals to customers. Example: “[Customer Name], we have a last-minute deal to Paris! Book now for travel between [Dates].”
Post-Flight Surveys
Collect feedback from travelers after their trip. Example: “Hi [Customer Name], thank you for flying with us! Please rate your experience from 1-10.”
Summary
This playbook helps travel companies boost sales and improve customer service by offering last-minute travel deals and gathering feedback through SMS surveys.