Keep patients engaged with real-time appointment reminders and prescription refill alerts. Event Gateway streamlines healthcare communication, ensuring timely updates and improving patient adherence.
MAIN GOALS:
Enhance customer experience by providing real-time updates and reminders for appointments and prescription refills.
Increase patient engagement: Timely and personalized communication can increase appointment adherence and prescription refill rates by 15-20%.
Operational efficiency: Automated real-time reminders reduce the need for manual follow-ups and improve overall service efficiency.
MARKETING GOAL
Improve patient engagement and satisfaction through real-time communication and reminders, leading to better healthcare outcomes.
INDUSTRY
Pharmaceuticals Industry
TARGETED PERSONA
Patients and healthcare providers
PRODUCTS REQUIRED
Munvo Event Gateway & SMS Gateway
Use Case Steps:
Patient schedules an appointment
Patients schedule or modify appointments through a healthcare provider’s website or mobile app.
Event Gateway sends appointment reminders
Real-time SMS or email reminders are triggered before the appointment, notifying patients of the date and time, and offering options to reschedule if needed.
Prescription refill reminders
Patients receive real-time notifications via SMS or email when it’s time to refill their prescriptions, encouraging them to stay on track with their medication.
Summary
This playbook improves patient management by automating appointment reminders and prescription refill notifications, reducing missed appointments and helping patients adhere to their healthcare regimen.