Munvo has performed 30+ upgrades and re-platforming migration projects for the IBM Marketing Solutions (formerly Unica Affinium) suite since 2005. We offer a flexible approach, which helps you to define the best upgrade strategy, resourcing plan and risk mitigation for your specific environment and team.
Tools and Best Practices
Munvo recommends the evaluation of the following tools and best practices as you build your upgrade strategy:
Off-site migration scoping and pre-migration activities to reduce costs
Delivery of detailed upgrade Build Book, to allow for execution of steps by production control resources as well as aiding back-tracing of steps for troubleshooting
Coaching on new features for IT and business audiences
Syndication or migration of historical campaign history from legacy systems or versions (e.g. historical contact history, response history and offers)
Delivery & support of project management artifacts including daily status reports, project plan, risk registries and detailed tasks, roles and responsibilities by team member
Delivery of the Upgrade Scope & Strategy document
Consideration of Munvo Customized Migration Scripts (e.g. when upgrading more than two major releases or when a major operating system or system database change is required)
Delivery of Munvo User Acceptance Testing and Upgrade Issue Tracking templates
Updates to Run Book for power users and system administrators to reflect new features
Delivery and assistance with updating Pre-Migration Checklist document
Audit and analysis of any custom integration solutions to ensure upgrade survivability
Triage support of troubleshooting during system integration testing and user acceptance testing
Assistance with go-live planning and post-launch production support
Want to learn more?
Contact us to help you plan the right upgrade strategy for you today.