Privacy Policy

Updated as of October 12th, 2018

Munvo Solutions Inc. (“us”, “we”, or “our”) respects the privacy rights of individuals who visit our website (defined below)(“you”), who are our clients or are individuals performing any other activity that form part of the operation of our business and is committed to protect all personal identifiable information (referred to as “personal data” or “personal information”) collected in our possession or control. To clearly defined our ongoing commitment to the protection of privacy rights, this policy was developed.
This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of personal information we require for activities that form part of our operation and the information collected by us either via Munvo.com (“website”) or other means of information collection. In this Privacy Policy, actions related to the storing, handling, collecting and protecting of that personal information will be referred to as “processing.”

1. Collection of information

Information we collect

To provide service to you or our clients and discussing possible services, we might process information about you. We process the personal information of employees, potential employees, business contacts, suppliers and website users (“visitors”). We obtain personal information about you as a visitor if you choose to provide it to us, if other people give that data to us (such as your employer, adviser or third-party service providers that we use to operate our business) or if it is available publicly. Some personal information is given to us through our website when you, for example, contact us for support via a form on our website, send us an email for general inquiries, apply on our website, join our mailing list or get access to a service offered on our website such as a webinar. We may also process personal information about you after inferring this information from you after interacting with us or others.

The personal information that we process from the above categories may include but is not limited to: your name, age, date of birth, gender, country of residence, email address, mobile number, home address, emergency contact information, employment and education details, language, title; tax-related information’s (needed for employee), mobile operating system, CCTV footage and other information we collect when you access our premises.

We process personal information that could be categorized as sensitive for our employees such as dietary restriction (if we provide lunch to our employee), medical considerations (when the employee chooses to provide it to us) and family contact information.

While using our website, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personal information may include but is not limited to: first and last name, company, title, email, phone and resume.

Furthermore, you may choose to provide personal information when you communicate with us or interact with us through phone, email, fax or other means of communication. We will keep records of such exchange that you send to us for our records.

Information collected automatically through our website and third-party service providers

We also collect information automatically on how the website and our third-party service providers are accessed and used (“usage data”). This usage data includes information such as your computer’s Internet Protocol address (e.g., IP address), browser type and operating system, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use cookies and similar tracking technologies to track the activity on our service and hold certain personal information. Cookies are files with small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can set up your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Additional information on how we use cookies and other tracking technologies and how you can control these can be found in our Cookie Policy.

2. Use of information

We process several different types of personal information for various purposes to provide and improve our service to you such as:

  • Provide, operate and maintain the website;
  • Respond to online inquiries, contact us form and provide information requested by the visitors;
  • Notify you about changes to our service;
  • Allow you to participate in interactive features of our service when you choose to do so;
  • Send visitors communication for marketing purposes;
  • Provide analysis or valuable information so that we can improve the Service;
  • Monitor the usage of the service;
  • Detect, prevent and address technical issues;
  • Support the recruitment, human resources management and business development;
  • Support client relationship management;
  • Support the financial accounting and invoicing;
  • Protect our rights.

Legal ground for processing personal information

The law allows us to process personal information as long as we have legal ground to do so. We are required by law to inform you of a Privacy Policy for which we rely on to process your personal information.

We generally collect only the personal information necessary to fulfill your request, and if the additional discretionary information is sought, it will be collected under your consent. You may withdraw your consent at any time by contacting us.

Accordingly, we process your personal data for the purposes defined above and we will rely on the following processing condition such as:

  1. the performance of a contract where there’s personal information that needs to be a mandatory process;
  2. a legitimate interest in running our lawful business operation with you would be a motive for us to process your personal information as long as our interest does not outweigh yours;
  3. consent was explicitly given by you;
  4. to achieve compliance where there’s a need to comply with a legal obligation such as providing information to a law enforcement agency or carry-out obligation underemployment, social security or social protection law.

We are required to obtain your explicit consent to provide you with marketing communications. Such marketing communications will only be provided when permission has been given. If you do not want to continue receiving any marketing communications, you can select to unsubscribed as available within the communication we sent you or contact us.

3. Information we share or transfer

Information we share

We may share and disclose personal information to third parties in the following situations:

  • Within the Munvo Group Affiliates for the purposes defined in this policy;
  • Third-party service providers who entail access to your personal information to support our website, the delivery of our products and services, general inquiries and other business related purposes such as website analytics providers, a third-party advertising partners or customer relationship management.

Information we transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your authority.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

4. Third-party service providers

We may use third-party service providers to manage our business development efforts

Salesforce (CRM)

Salesforce is a Customer Relationship Management that is used to store prospect and customer data for use by our sales team in managing new business opportunities and current customer relationships.

Your data is only shared with Salesforce if you provide it to us and agree to the terms defined in this policy.

For more information on the privacy practices of Salesforce, please visit the Salesforce Privacy Terms web page: https://www.salesforce.com/company/privacy/.

You can opt-out of having our information processed with Salesforce by contacting us.

Salesforce has certified certain of their services, for which they act as a data processor, under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Details of this certification can be seen here.

ClearSlide

ClearSlide is a SaaS-based Sales Engagement platform that lets users share content and sales materials via email links or live link. It allows us to know if you have read, clicked on the link sent to you.

Please read the Clear Slide Privacy Policy for more information: https://www.clearslide.com/legal/privacy/.  You can opt-out of this feature by just not opening the link or content within the email that will be sent to you.

We may use third-party service providers to monitor and analyze the use of our website or providing advertisement.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Please read the Google Privacy & Terms web page for more information on the privacy practice of Google: http://www.google.com/intl/en/policies/privacy/

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

Google Tag Manager

Google Tag Manager is a service offered by Google that allows marketed website tag to be managed using an interface. The Tag Manager tool itself (which implements the tag) is a cookie-less domain and does not record personal information. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

Please read the Google Privacy & Terms web page for more information on the privacy practice of Google: http://www.google.com/intl/en/policies/privacy/.

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

Crazy Egg

Crazy Egg is a software that is used to gather information about how visitors interact with our website. We will use this information to optimize our website to make it easier to use.

Please read them for more information on the privacy practice of Crazy Egg: https://www.crazyegg.com/privacy. If you wish to prevent the Crazy Egg software from collecting information about how you use this website, please see the instructions: https://www.crazyegg.com/opt-out?clean=1

Lead Forensics

This information is used by our businesses to follow up marketing with relevant individuals at the organizations.

Lead Forensics collect information on which organization (not individual) is visiting our website. It is done by identifying public IP addresses of visitors to our website and matched against the IP address of that organization. If visitors from the same IP address are using different browser versions, these visitors can be differentiated.

Please read the Lead Forensic Privacy Policy: https://www.leadforensics.com/privacy-and-cookies/. If you wish to prevent us from collecting information about you, please see the instructions:  https://www.leadforensics.com/privacy-policy/.

Google AdWords

This website uses Google AdWords to advertise campaigns prompted by search terms entered in the Google search box; We use Google AdWords to display online advertisement about products and services.

Please read the Google Privacy & Terms for more information on the privacy practice of Google: https://policies.google.com/technologies/ads. If you wish to block specific ads that are related to Google AdWords, please see https://support.google.com/ads/answer/2662922?hl=en.

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

We may use third-party social media applications to facilitate the sharing of knowledge and content. The functionality of enabling sharing via third-party social media applications through sharing buttons may lead to collection and use of your information.

Social media applications (LinkedIn, Instagram, Twitter, YouTube)

Our website uses social media applications widget for LinkedIn, Instagram, Twitter, and YouTube to provide you with the possibility of connecting your profile on the website with your profile on social media. When a user is already connected on such applications and access our website; we may receive a notification about it. The use of those social media buttons may place a cookie on your device to make their service easier to use and ensure the interaction process with our social media websites.

Please read the following web page for more information on the privacy practice of those social media application:

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Instagram: https://help.instagram.com/519522125107875?helpref=page_content

Twitter: https://twitter.com/en/privacy

Google: https://policies.google.com/privacy

YouTube: https://www.youtube.com/yt/about/policies/#community-guidelines

5. Choice & Opt-out

We generally obtain your consent before collecting, and in any case, before using or disclosing your personal information for any purpose. You may provide your express consent to us either orally, electronically or in writing. You may also consent to our collection, use and disclosure of personal information by voluntarily providing us with personal information through clear, affirmative action (e.g., by submitting an information request, participating in a survey, etc.). We may also rely on your implied consent to the collection, use and disclosure of your personal information where implied consent is permitted under applicable law.

We will not, as a condition of the supply of our services or products, require you to consent to the collection, use, disclosure or protection of information beyond that which is required to fulfill the specified and legitimate purposes for which the information is being collected.

By navigating on our website, you opt-in and agree to our first-party and third-party cookies during your browsing experience. However, if you wish to prevent cookies from tracking you on our website, you can reset your browser to refuse all cookies or to indicate when a cookie is sent. Any visitors can opt-out of receiving marketing emails from us at any time or opt out from having your personal information held by us and shared with third parties for direct marketing purposes or business operations and development efforts. All opt-out requests can be made by selecting the unsubscribe option as available within the communication we sent you or emailing us.

6. Rights

We take reasonable measures to ensure that the data we collect is reliable, accurate and complete. If we process your personal information, the following rights apply:

Access & Rectification: You have the right to request access and have any inaccuracies corrected for your personal information.

Objection: You have the right to object us from processing your personal information if we are not entitled to use it anymore.

Other rights: Other rights applies such as your right to ask us to restrict the processing of your personal information in certain circumstances, the right to ask us to delete the personal information when the information is no longer necessary for the purposes it was collected. To the extent that the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. You also have the right to ask us to provide you with your personal information in a structured, commonly used format.

You can email us if you wish to exercise any of your rights.

7. Data Security

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is absolutely guaranteed against all threats. We limit, with the best of our ability, the access to your personal information to those who need to know. Such individuals who are granted access to the data are required to maintain the confidentiality of such information.

8. Sensitive Data

We do not knowingly solicit or collect any information regarding your racial, ethnic origin, political opinions, religious or philosophical beliefs, physical or health condition, or any other sensitive data other than what is listed in section 1 regarding our employees.

9. Children

Our service does not address anyone under the age of 18 (“children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Links to other websites

Our service may contain links to other sites through applications and plug-ins that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. For example, you have the option to use social media buttons (e.g. LinkedIn, Instagram, Twitter, YouTube).

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

11. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Updates to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: dataprotectionofficer@munvo.com