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Frequently Asked Questions

 

How long does it take to install?
The initial process of planning, installing, configuring, and testing your Companion deployment typically happens over the course of 4–5 weeks (depending on your training and support needs).
Does it work with all IBM® Unica Campaign versions?

Yes, the Munvo Companion supports versions 7, 8, 9, and 10 of IBM (formerly Unica®) Campaign

Do I need new hardware and software?

No. The Munvo Companion typically shares existing IBM Campaign-related resources for most installations.

How much space and resources are required to run Companion?
The impact of running Companion is negligible in terms of resource consumption.
Can it be installed on more than one IBM Campaign instance?
Yes. Companion can be installed in multiple IBM Campaign production environments, as well as in multiple test and development environments.
Who are the typical Companion users?

Companion is used by IT support personnel to accelerate the identification and resolution for IBM Campaign issues, which help IBM Campaign end-users to build more robust flowcharts as well enabling management to plan more efficient campaign operations. 

What happens when a new version of IBM Campaign is released?

A new version of the Munvo Companion is typically delivered within 30–60 days of a new IBM Campaign release. In the most recent releases of IBM Campaign (e.g. 8 to 9, or 9 to 10), no updates to Companion were required.

Can I develop my own reports?

Yes, custom reports can be developed using your existing corporate reporting tool. The Companion data model is open and accessible.

What kind of alerts can be set up?
With Companion you can define System Events to create email Alerts based on system resource strains, under-performing flowcharts, or any other criteria. Alerts are fully customizable and can tie in with your existing scripts and Business Intelligence tools.
What are the main benefits of using Companion?
Companion provides access to powerful features enabling performance and process improvements for IBM Campaign. Benefits include real-time performance monitoring; fully configurable system alerts; custom, automated reporting; analysis of enhanced IBM Campaign log file data; and, full search capabilities for data dependency checking.

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If we didn’t answer all of your questions, feel free to drop us a line anytime.